Resident Resources
Service Request Form:
Need Help with a Machine or Refund? We're Here to Help.
Use the form below to report a broken machine or request a coin refund.
For PayRange refund instructions, please scroll down.
Download the iPhone and Android Payrange App
Simple. Fast. Secure.
PayRange is the ultimate mobile solution for hassle-free payment at laundry machines, vending machines, and more — trusted by over 8 million users.
✔️ Save time — ditch coins, cash, and swipe cards
✔️ Pay with your phone at over 500,000+ locations
✔️ Enjoy touchless transactions and fast checkout
✔️ Fund with Apple Pay, Google Pay, cards, and more
✔️ Earn in-app rewards, discounts, and promo offers
Requesting a Refund in the Payrange App
To request a mobile app refund due to a machine error or to return funds to your bank:
Login to the PayRange App on your mobile device
Tap Hamburger (☰) Menu Icon
Select “Contact Us”
Choose “Purchase” for refunds due to machine error
Choose “Funding” for refunds to your bank account
Write a brief message
Tap Send Email
Requests are typically processed within 2-4 business days.
Contact us.
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