Resident Resources

Service Request Form:

Please use the form below to report a broken machine or to request a refund if you paid by coin.

If you would like a refund in your Payrange App, please scroll down for further instructions.

Download the iPhone and Android Payrange App

Simple. Fast. Secure.

PayRange – the ultimate solution for hassle-free payment at vending machines, laundromats, and more! With over 8 million satisfied users, we are proud to offer a fast, convenient, and secure payment experience that is trusted by millions.

  • Save time, ditch the tokens, coins and the cash

  • Pay with your phone at over 500,000+ locations

  • Touchless transactions, unlimited convenience

  • Accepts more funding sources than any other payment app

  • Save money with in-app offers, rewards and discounts

Requesting a Refund in the Payrange App

To request a refund due to a machine error or to return the funds to your bank account, please complete the following steps in your mobile devices Payrange App:

  1. Login to the Payrange App on your mobile device

  2. Tap Hamburger (☰) Menu

  3. Tap “Contact Us”

  4. Tap “Purchase” for refunds due to machine error

  5. Tap “Funding” for refunds to your bank account

  6. Write a brief message

  7. Send Email

Requests are typically processed within 2-4 business days.

Contact us.

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